The Use of our website and the sale and purchase of goods from this website are governed by our terms and conditions set out below.
"We" or "Our" means Aubrey Falls Ltd T/A Direct Water Filters and/or our suppliers. "You" or "your" means the person ordering from this website. 
Direct Water Filters acts as an agent in the sale of goods which are supplied by our suppliers and are covered by the manufacturer's warranty.

all warranties and guarantees are provided by the manufacturers and are subject to their terms and conditions. If you believe you have a product which is faulty please contact us before any attempt to use or install, Direct Water Filters will deal direct with manufacturers on your behalf but accepts no liability for any consequential losses, costs damages, charges or expenses caused by any warranty claim.

These terms and conditions cover all sales made through this website and telephone orders
all prices are in GBP (Sterling) and are subject to change without notice. all goods are sold subject to availability. Where goods are temporarily out of stock we will contact you so that you may choose between a refund on the item, or to wait for new stock.
Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Any product sizes that have been quoted in the descriptions are only 'nominal' and can vary slightly. 

There are many factors beyond Direct Water Filters control and uniquely within user’s knowledge and control that can affect the use and performance of a Direct Water Filters supplied product in a particular application given the variety of factors that can affect the safe and proper use and performance of a Direct Water Filters supplied product, therefore the user is solely responsible for evaluating the Direct Water Filters supplied product and determining whether it is fit for a particular purpose and suitable for user’s method of application.

Warranty, Limited Remedy, and Disclaimer:

Direct Water Filters MAKE NO OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY IMPLIED WARRANTY OR CONDITION ARISING OUT OF A COURSE OF DEALING, CUSTOM OR USAGE OF TRADE. If the Direct Water Filters supplied product does not conform to this warranty, then the sole and exclusive remedy is, at Direct Water Filters discretion, replacement of the product or refund of the purchase price.

Limitation of Liability:

Except where prohibited by law, Direct Water Filters will not be liable for any loss or damage arising from the Direct Water Filters supplied the product, whether direct, indirect, special, incidental or consequential, regardless of the legal theory asserted, including warranty, contract, negligence or strict liability.


Before returning your goods, please read the following instructions carefully.

Your return is subject to our standard conditions of sale and final inspection of the goods upon return. Items which we have specially ordered for you cannot be accepted for return. To qualify the item(s) must be returned unused, complete with original packaging and in "as new" saleable condition.

Returns Procedure

  1. Please include inside the box your order number, Name and reason for return.
  2. Do not put any address label direct on the product box or packaging, always use additional packaging to protect the product box/packaging.
  3. It is your responsibility to ensure the parcel is sufficiently packaged for transit. Please aim to return your items within 7 days after notification.
  4. It is very important that you obtain proof of delivery as we are unable to accept responsibility for lost items.

If you have any further queries regarding returning your items, please contact us.

Direct water Filters © 2024 All Rights Reserved.Aubrey Falls Ltd T/A Direct Water Filters Registered In England & Wales 08314072