What our customers say
I spoke to John at Direct Water Filters last year. His advice saved me making a more expensive but ultimately unsuitable purchase.
Instead, I ordered a superb unit from Direct that done everything I
wanted it to do, ie remove hormones, bacteria, plastic particles and heavy
metals like fluoride (the things that concerned me and my wife were greatly
concerned about). We now have clean water for our whole family and most
importantly my 2-year-old daughter".

Great tasting water, quality filter, will buy again

I live in Portugal and we had an unusable, salty well. Direct water filters put together a system that desalinated and sterilised our water for drinking and gardening at a fraction of the price of all the other systems we found. John was always available to answer any questions and put together an R/O set up that met our budget and works well. Highly recommended

Dear John,
I just want to tell you how delighted I am with the new Direct Waters "Chatsworth" water filter system. As you are aware I changed from a stainless steel Franke unit and it could not have been simpler. I removed the whole Franke unit and the "Chatsworth" housing fitted easily into the same place - just a little adjustment. I connected the water pipes into the housing myself, no plumber needed. Because the unit is so compact and light it was easy to click the cartridge into the housing and it will be simple to replace the cartridge when required. I managed to change systems very easily and I am 82 years young!! Wow-what a brilliant system to fit and use.
Many thanks for your care and help,
Kind regards,
Jill Wheeler
PS. The water is good too!!

The communication prior to purchasing the water filter was
very good. All questions were answered well. I decided to go with this filter
as it was the only one that removed endocrine disruptors in the UK. The filter
came within a couple of days of ordering and was well packaged. It was fairly
easy to install considering we have zero DIY skills. The video that John sent
was also helpful and we had a couple of questions while installing and he was
on hand to answer them. After installation, I would suggest running the filters
for at least 30 minutes before using it as I found the water tasted better then.
It's been a month now and we are very happy with our purchase. So handy having
fresh, clean water on hand without having to buy bottled water. I would
recommend Directwaterfilters. Great price, quality, and customer care.
Laigh

I have purchased a 1600 GPD system for our kitchen (under sink) because we prefer drinking RO water for quite a long time now. Also I am an Aquarium owner and need bigger amounts of RO water from time to time. After some issues in installing, the system turned out to be very powerful and effective.
I want to emphasize, that John is a really great person, always taking time for my issues and questions and I enjoyed an excellent support. Really, that was outstanding. Thanks again! I will always come back again for filters and membranes or anything else I will need.
Best regards from Germany

Excellent service John as always.

Item: 4-stage reverse
osmosis system with DI 75GPD
First of all the service, I received from Direct Water Filters was second to
none.
Delivery:
The product it's self arrived very quickly I placed my order and 2 Days Later
it was here could not be happier.
It came well packed with no silly overbearing plastic casing.
Mostly pre-assembled full instructions that are easy to follow.
Instructions:
I read through the instructions from page 1 to the end and just went along and
done the job they were so easy to follow I did not even have to refer back to
the instructions.
Leak test:
Once the RO system was completely installed and fitted to my wall I did a leak
test (no leaks) so I went ahead and flush the system using the supplied and
included pre-fitted manual flush valve.
I left it running for 15 minutes until the water ran clear and no black water
was coming through the waste pipe. This is just internal dust from the carbon
filter. It ran clear after 5 minutes.
Once clear I went ahead and connected the RO water to my water storage
container.
Comparing TDS:
carried out a TDS Reading sure enough the TDS was 0.
Comparing that to the starting point of 320 TDS. The government recommended
standards for TDS total dissolved solids is 460 PPM (parts per million) so
obviously my TDS in not good at 320 but it is not exceeding government
standards.
So I was very pleased this was working my TDS was now 0 ready to be used 4 my
saltwater aquarium.
Good time:
By day 3 I had made 160 gallon of RO water' had my container been big enough
the system could most likely could have made 225 gallons. I Quickly checked the
TDS again still 0 exactly what I need.
Value:
This is a very affordable system it is a great price and it will give me peace
of mind that my coral and fish are safe. I could not ask for anymore.
Highly recommended product 10/10. Service ?????

I have been buying my water filters of Direct Water Filters for at least 8 years and they have always given me superb service.

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